Independent mediators
Family and commercial mediation software
Run booking, intake, document collection, fees, and session logistics in one ADR workspace. See preparation status at a glance instead of chasing parties through email.
For mediatorsMediation software Australia
Mediation management software for Australian practitioners
Run every matter with calm, professional process — from first booking to session day and close.
CounselOS Mediation is ADR case management software for independent mediators and dispute resolution practices. Prepare matters in one place: parties, documents, tasks, deadlines, notes, fees, and lawyer coordination — so both sides arrive prepared and you spend less time chasing admin in email.
One workspace for mediation workflow management
Whether you run family, commercial, or workplace matters, the pattern is the same — two parties, forms to collect, documents to review, fees to confirm, lawyers to keep informed, and a session date that cannot slip. CounselOS Mediation replaces scattered spreadsheets, folders, and generic CRMs with a purpose-built mediation workflow from booking through post-session close.
The problem
Mediation preparation still lives in email, folders, and spreadsheets.
You chose mediation to help people move forward — not to spend evenings chasing intake forms, unpaid fees, and confirmations from the second party. When admin lives in scattered emails, parties arrive under-prepared, lawyers call for updates, and your professional reputation takes the strain. Generic practice management tools and CRMs rarely fit the two-party, process-fair workflow mediation requires.
- One party has paid; the other has not — and session day is approaching
- Intake forms half-complete, position papers still missing, lawyers asking for status
- The second party has not confirmed they will attend
- Session logistics buried in email while you should be preparing
- No single record of what happened between booking and outcome
The solution
Mediation case management with every step in one place.
CounselOS Mediation gives each matter a clear path: book, confirm both parties, collect intake and documents, track preparation status, take payment, send reminders, coordinate lawyers, and arrive at session day with everyone prepared. Parties follow simple email links. You see deadlines, documents, notes, and communications on one matter record with a clear audit trail.
Currently optimised for solo mediators and two-party private matters. Court-referred workflows, matters with three or more disputants, and insurer portals are in development — contact us if your practice needs these soon.
Who it is for
Mediation management for every role in the dispute resolution workflow.
CounselOS Mediation supports the people who run and refer private mediation — from solo NMAS-accredited practitioners to commercial litigation teams coordinating client referrals.
Family law teams
Family law mediation preparation
When clients are referred to an external mediator, your firm gets read-only visibility, secure brief upload, and a clear timeline — while parties follow a structured intake path.
Family law mediationCommercial litigation teams
Commercial dispute resolution coordination
Track referred commercial matters without spreadsheets. Lawyers upload briefs securely; mediators manage documents, deadlines, and session details on one matter record.
Commercial mediationPractice principals
Compare mediation software options
Evaluating alternatives to email, folders, and generic CRMs? See features, pricing, and an honest scope note before you book a walkthrough — useful even before a demo.
Compare optionsMediation workflow
Five steps from booking to post-mediation close.
Once parties agree on you as mediator and a date, CounselOS Mediation carries the dispute resolution workflow from preparation through outcome recording.
- 01
Book
A party books through your public page, or you open a matter yourself. Optional enquiry step lets you qualify the matter before confirming.
- 02
Confirm
The second party agrees to participate. Both parties verify their email. Everyone receives the same clear information — preserving fairness and process integrity.
- 03
Prepare
Parties complete intake forms and upload documents at their own pace. Fee requests go out. Reminders follow up automatically on anything still outstanding.
- 04
Session day
Location, video links, and session details sent to all participants. Calendar invites included. You arrive knowing both parties are prepared.
- 05
Close
Record the outcome, send final correspondence, and keep your matter file complete. Confidential notes stay with the matter — not in your inbox.
Features
Mediation document management, deadlines, and matter records.
Built for independent mediators and small ADR practices running private matters — not a directory, not a court system, and not a replacement for professional judgment.
Your own booking page
A branded page on your website where parties enquire or book directly. Show your NMAS accreditation, session types, and availability — professional from the first click.
Both parties, equally informed
The second party confirms they agree to mediate. Both verify their contact details. Automatic reminders keep everyone aligned — so no one arrives surprised or unprepared.
Pre-mediation intake and documents
Parties complete intake forms and upload position papers through a secure link in their email. Track what is still outstanding before session day. They can save progress and return later — no passwords, no accounts.
Fees collected your way
Send payment requests, split fees between parties, or mark fees paid manually. Money goes directly to your practice — we never hold client funds.
Scheduling, deadlines, and reminders
Set your availability, hold tentative slots, and avoid double-bookings. Automatic reminders for outstanding payments, missing documents, and upcoming sessions — so preparation deadlines are visible without manual follow-up.
Matter file with audit trail
Reschedule, cancel, or mark a matter complete. Record the outcome, send confirmation letters, and keep confidential notes secure. One record with matter history from open to close — not scattered across inboxes.
Lawyer updates without the phone tag
Referring solicitors get a read-only view of matter progress, a timeline of key events, and a secure way to upload briefs — without calling you for every update.
In-person, virtual, or hybrid
Set session location, waiting room links, and separate caucus rooms. Use your preferred video platform — add the link once and parties receive it in their session confirmation.
Grow your reach
Opt in to the public mediator directory so new parties and referring lawyers can find you. Panel registries can connect their own booking flows when you are ready.
Fees are collected through secure online payment and go directly to your practice. CounselOS Mediation never holds client money on your behalf.
Add your preferred video meeting link for virtual or hybrid sessions. Parties and lawyers receive it in their session confirmation — no special software required on your side.
The mediator directory is optional. Practices choose whether to appear — it helps parties and lawyers find you, but it is not a neutral-selection service.
Benefits
Practical outcomes for mediation practices and referring firms.
Better collaboration, clearer preparation status, and less admin — without overstating what software can do.
Prepare matters in one place
Parties, documents, tasks, notes, deadlines, and communications sit on a single matter record — before, during, and after the session.
Track mediation preparation status
See who has confirmed, paid, and submitted documents without opening five email threads. Automatic reminders follow up on outstanding items.
Better collaboration across teams
Referring lawyers get visibility and brief upload. Mediators control the process. Parties receive the same clear steps — reducing phone tag and miscommunication.
Post-mediation follow-up included
Record outcomes, send final correspondence, and keep confidential notes on the matter file. Your audit trail continues after session day.
Law firms and governed AI
AI-assisted preparation for lawyers — separate from mediator software.
CounselOS Mediation does not include AI. Law firms that need matter management, document organisation, and governed AI for mediation preparation should explore CounselOS — our sibling product for Australian law firms.
CounselOS Mediation (this product)
Booking, party intake, document collection, fees, scheduling, lawyer coordination, and matter records for mediator practices.
CounselOS for law firms
Legal practice management with matters, documents, trust accounting, compliance, and governed AI that may assist with summaries, drafting, and document review — always subject to lawyer review. Not legal advice.
CounselOS Mediation does not include AI features. It is practice software for mediators — booking, intake, documents, fees, and coordination. Law firms preparing clients for mediation can use CounselOS, our sibling product for Australian law firms, where governed AI may assist with drafting, summaries, and document review subject to lawyer review. Neither product provides legal advice or replaces a mediator or lawyer.
Explore CounselOS for law firmsEarly feedback
What practitioners are telling us.
Quotes from mediators in our early cohort. Practice names withheld until public launch — the experiences are real.
“I used to spend Sunday nights emailing both parties about missing forms. Now I open one screen and know exactly who still owes what before session day.”
Independent family mediator
NMAS-accredited, private practice
Melbourne, VIC
“Fee collection was the awkward part of every matter. Split requests go out automatically, reminders follow up, and I am not making those calls anymore.”
Commercial mediator
Solo practice, lawyer-referred matters
Sydney, NSW
“Referring solicitors stopped calling for updates once they could see the timeline themselves. I still control the process — they just get visibility.”
Workplace and commercial practice
Principal mediator
Brisbane, QLD
Compliance and trust
Built for Australian mediation and ADR practices.
Secure matter handling, process fairness, and honest scope — so you can evaluate the software with confidence.
Australian dispute resolution software
Australian time zones, fee and GST context, and NMAS accreditation displayed on your booking page. Purpose-built ADR workflow — not a generic appointment tool adapted from another industry.
Sensitive information, organised
Matter information, intake responses, and position papers stay in secure Australian-hosted storage — separate from scattered email threads and personal inboxes. Confidential notes remain on the matter record.
A dignified experience for parties
Disputants are often stressed. Clear emails, simple secure links, and no login barriers reduce friction and help both sides arrive prepared — without feeling like they are navigating a legal system alone.
Process fairness and audit trail
Both parties confirm participation and receive the same reminders and session details. Key events are recorded on a matter timeline — supporting transparency for parties, lawyers, and your own records.
Your name on every touchpoint
Booking confirmations, reminders, payment requests, and session details carry your practice branding. Parties see a cohesive, professional process — which reflects directly on you.
Not legal advice — supports your practice
CounselOS Mediation is software for workflow and administration. It does not mediate disputes, provide legal advice, or replace professional judgment. Mediators and lawyers remain responsible for their work.
Parties never need to create an account. Each step arrives by email with a secure link — keeping the process simple and keeping legal advice where it belongs: with lawyers and the mediator.CounselOS Mediation is built for mediator practices, not as full legal practice management for law firms. Referring solicitors use a read-only portal to track referred matters and upload briefs. Firms that need matter management, trust accounting, and governed AI for mediation preparation should explore CounselOS at counselos.au.
Pricing
Simple practice pricing.
One monthly subscription for your whole practice. No per-party fees, no surprise charges when volume picks up.
Early-adopter pricing is confirmed during onboarding. No per-party charges on Solo or Practice plans. Payment processing fees are set by your payment provider, not CounselOS Mediation.
Mediation software questions
What is mediation software for law firms?
Mediation software helps organise dispute resolution workflows — parties, documents, deadlines, communications, and preparation status. CounselOS Mediation is built for independent mediators and ADR practices. Referring law firms use a read-only portal to track referred matters and upload briefs. Firms that need full legal practice management for mediation preparation (matters, trust accounting, governed AI) should explore CounselOS at counselos.au — a sibling product for Australian law firms.
How can CounselOS Mediation help with mediation preparation?
Each matter follows a structured path: both parties confirm participation, complete intake forms, upload documents, and pay fees — with automatic reminders on anything outstanding. You see preparation status on one screen instead of chasing email. Session details, location, and video links are sent to all participants when you are ready.
Can CounselOS Mediation manage mediation documents and deadlines?
Yes. Parties upload position papers and complete intake through secure links. You track what is still missing, set session dates, and send automatic reminders for outstanding documents and payments. Documents and notes stay on the matter record in Australian-hosted storage — not scattered across inboxes.
Does CounselOS Mediation replace a mediator or lawyer?
No. CounselOS Mediation is administrative software — it does not mediate disputes, provide legal advice, or make decisions about outcomes. Mediators remain responsible for the mediation process. Lawyers remain responsible for legal advice to their clients. The software supports workflow and coordination only.
Can AI assist with mediation preparation?
CounselOS Mediation does not include AI features. Law firms preparing clients for mediation can use CounselOS, our sibling product for Australian law firms, where governed AI may assist with document review, summaries, task extraction, and drafting — always subject to lawyer review and never a substitute for legal advice. Mediators and lawyers remain in control.
Is CounselOS Mediation suitable for family law mediation?
Yes, for private two-party family matters where parties have agreed on the mediator and a date. Mediators configure session types and intake for family disputes. Referring family lawyers can track matter progress and upload briefs through the read-only portal. Court-referred workflows and matters with three or more disputants are in development.
Is CounselOS Mediation suitable for commercial dispute resolution?
Yes. Commercial mediators use the same workflow for lawyer-referred matters: booking, both-party confirmation, document collection, fee splitting, and session coordination. Referring commercial litigation teams get timeline visibility and secure brief upload without chasing the mediator for updates.
How does CounselOS Mediation help after mediation?
After the session, record the outcome on the matter file, send final correspondence, and keep confidential notes secure. The matter timeline preserves key events from booking through close — supporting your records if questions arise later.
What is the experience like for parties?
Parties receive clear emails from your practice at each step — booking confirmation, intake forms, payment requests, and session details. They follow secure links in their email. No accounts to create, no passwords to remember.
How are fees handled?
You send payment requests to one or both parties, split fees as needed, or record fees paid by other means. Money goes directly to your practice. CounselOS Mediation never holds client funds.
See how CounselOS Mediation supports your dispute resolution workflow.
Book a 30-minute walkthrough with a live practice workspace. Bring your questions about family matters, commercial referrals, fee arrangements, document collection, or lawyer coordination — we will show you the actual workflow, not a slide deck.