Your own booking page
A branded page on your website where parties enquire or book directly. Show your NMAS accreditation, session types, and availability — professional from the first click.
Features
Mediation case management software — your whole matter in one place.
From the moment a matter is booked, every party, document, deadline, lawyer, and payment follows the same clear process. Track mediation preparation status, keep sensitive information organised, and spend less time on admin — so you can focus on the session itself.
The lawyer view is read-only: status, timeline, and brief upload. It complements your firm systems — it does not replace them.
Features
Mediation document management, deadlines, and matter records.
Built for independent mediators and small ADR practices running private matters — not a directory, not a court system, and not a replacement for professional judgment.
Both parties, equally informed
The second party confirms they agree to mediate. Both verify their contact details. Automatic reminders keep everyone aligned — so no one arrives surprised or unprepared.
Pre-mediation intake and documents
Parties complete intake forms and upload position papers through a secure link in their email. Track what is still outstanding before session day. They can save progress and return later — no passwords, no accounts.
Fees collected your way
Send payment requests, split fees between parties, or mark fees paid manually. Money goes directly to your practice — we never hold client funds.
Scheduling, deadlines, and reminders
Set your availability, hold tentative slots, and avoid double-bookings. Automatic reminders for outstanding payments, missing documents, and upcoming sessions — so preparation deadlines are visible without manual follow-up.
Matter file with audit trail
Reschedule, cancel, or mark a matter complete. Record the outcome, send confirmation letters, and keep confidential notes secure. One record with matter history from open to close — not scattered across inboxes.
Lawyer updates without the phone tag
Referring solicitors get a read-only view of matter progress, a timeline of key events, and a secure way to upload briefs — without calling you for every update.
In-person, virtual, or hybrid
Set session location, waiting room links, and separate caucus rooms. Use your preferred video platform — add the link once and parties receive it in their session confirmation.
Grow your reach
Opt in to the public mediator directory so new parties and referring lawyers can find you. Panel registries can connect their own booking flows when you are ready.
Fees are collected through secure online payment and go directly to your practice. CounselOS Mediation never holds client money on your behalf.
Add your preferred video meeting link for virtual or hybrid sessions. Parties and lawyers receive it in their session confirmation — no special software required on your side.
The mediator directory is optional. Practices choose whether to appear — it helps parties and lawyers find you, but it is not a neutral-selection service.
Feature questions
Can I add booking to my existing website?
Yes. You get a booking page under your practice name and code to embed it on your own site — so parties book without leaving your professional presence.
Can parties book different session lengths?
Yes, when you enable it. Parties choose a session duration and pick from your available times — useful when family and commercial matters need different formats.
What reminders are sent automatically?
Outstanding payments, missing intake or documents, and upcoming session details. You set the timing; the system sends branded reminders so you are not chasing by phone.
Is there a directory of mediators?
Practices can opt in to appear in the public directory — helping parties and referring lawyers find accredited mediators who are accepting new matters.
Can referring lawyers stay across the matter?
Yes. Solicitors receive a secure link to a read-only view — matter status, a timeline of key events, and the ability to upload briefs. They get answers without calling you for every update.