Your own booking page
A branded page on your website where parties enquire or book directly. Show your NMAS accreditation, session types, and availability — professional from the first click.
Independent mediators
ADR software for mediators who run their own matters.
Family, commercial, workplace — the disputes differ, but the admin pattern is the same: two parties, forms to collect, documents to organise, fees to split, lawyers to keep informed, and a session date that cannot slip. CounselOS Mediation automates the repetitive work so you can focus on the people in the room.
If this sounds like your week, you are not alone.
- One party has paid; the other has not — and session day is approaching
- Intake forms half-complete, position papers still missing, lawyers asking for status
- The second party has not confirmed they will attend
- Session logistics buried in email while you should be preparing
- No single record of what happened between booking and outcome
What changes when admin runs itself
- Both parties prepared before they walk in the room
- Fees collected without awkward follow-up calls
- Lawyers informed without you playing messenger
- A matter file you can trust if questions arise later
- More time for the work only you can do — the mediation itself
Currently optimised for solo mediators and two-party private matters. Court-referred workflows, matters with three or more disputants, and insurer portals are in development — contact us if your practice needs these soon.
Mediation workflow
Five steps from booking to post-mediation close.
Once parties agree on you as mediator and a date, CounselOS Mediation carries the dispute resolution workflow from preparation through outcome recording.
- 01
Book
A party books through your public page, or you open a matter yourself. Optional enquiry step lets you qualify the matter before confirming.
- 02
Confirm
The second party agrees to participate. Both parties verify their email. Everyone receives the same clear information — preserving fairness and process integrity.
- 03
Prepare
Parties complete intake forms and upload documents at their own pace. Fee requests go out. Reminders follow up automatically on anything still outstanding.
- 04
Session day
Location, video links, and session details sent to all participants. Calendar invites included. You arrive knowing both parties are prepared.
- 05
Close
Record the outcome, send final correspondence, and keep your matter file complete. Confidential notes stay with the matter — not in your inbox.
Features
Mediation document management, deadlines, and matter records.
Built for independent mediators and small ADR practices running private matters — not a directory, not a court system, and not a replacement for professional judgment.
Both parties, equally informed
The second party confirms they agree to mediate. Both verify their contact details. Automatic reminders keep everyone aligned — so no one arrives surprised or unprepared.
Pre-mediation intake and documents
Parties complete intake forms and upload position papers through a secure link in their email. Track what is still outstanding before session day. They can save progress and return later — no passwords, no accounts.
Fees collected your way
Send payment requests, split fees between parties, or mark fees paid manually. Money goes directly to your practice — we never hold client funds.
Scheduling, deadlines, and reminders
Set your availability, hold tentative slots, and avoid double-bookings. Automatic reminders for outstanding payments, missing documents, and upcoming sessions — so preparation deadlines are visible without manual follow-up.
Matter file with audit trail
Reschedule, cancel, or mark a matter complete. Record the outcome, send confirmation letters, and keep confidential notes secure. One record with matter history from open to close — not scattered across inboxes.
Lawyer updates without the phone tag
Referring solicitors get a read-only view of matter progress, a timeline of key events, and a secure way to upload briefs — without calling you for every update.
In-person, virtual, or hybrid
Set session location, waiting room links, and separate caucus rooms. Use your preferred video platform — add the link once and parties receive it in their session confirmation.
Grow your reach
Opt in to the public mediator directory so new parties and referring lawyers can find you. Panel registries can connect their own booking flows when you are ready.
Fees are collected through secure online payment and go directly to your practice. CounselOS Mediation never holds client money on your behalf.
Add your preferred video meeting link for virtual or hybrid sessions. Parties and lawyers receive it in their session confirmation — no special software required on your side.
The mediator directory is optional. Practices choose whether to appear — it helps parties and lawyers find you, but it is not a neutral-selection service.