Guide
Choosing ADR software for independent mediators in Australia
Independent mediators often start with email, folders, and spreadsheets. That works until volume grows — then admin becomes the bottleneck. This framework helps you compare purpose-built ADR software against generic CRMs and law firm practice management tools.
General information only — not legal advice, mediation advice, or a substitute for professional judgment. CounselOS Mediation is administrative software; mediators and lawyers remain responsible for their work.
Updated
Start with your workflow
List the steps from booking to matter close. If you run private two-party matters, you need both-party confirmation, intake, document collection, fee requests, reminders, and a matter timeline — not full trust accounting or court registry features unless your practice requires them.
Compare fairly
Generic appointment tools rarely handle two-party fairness, lawyer brief upload, or mediation-specific intake. Law firm practice management software may be the wrong fit if you are the mediator — not the referring solicitor.
- Both-party confirmation and equal reminders
- Secure document collection without party accounts
- Fee split requests and payment reminders
- Read-only lawyer portal for referred matters
- Australian hosting and confidentiality expectations
Watch for overclaims
No software mediates disputes or provides legal advice. Be cautious of platforms that imply AI outcomes, neutral selection, or virtual caucus features they do not actually provide. Ask for a live walkthrough on your matter types.